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Shipping and Handling Policy:
We attempt to ship your order within 2 to 4 weeks.
Larger orders: 4 to 8 weeks.
We offer the following shipping methods:
Canada Post
Your order will be shipped on or shortly after receiving full payment of the order. You will be informed by e-mail of this date. If you have not received your shipped order with in
14 BUSINESS days, contact us.
Shipping Costs
: Customer pays shipping and handling on all orders.
Return Policy:
Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.
There is a no return policy on custom orders and special sale items, unless damaged in shipping. We pay all shipping costs on damage returns only. On all other returns the shipping costs are the customer's responsibility.
Cancellations
and COD Returns:
C. O. D. returns will not be accepted without approval. Any products returned without an authorization invoice number will be billed a 10 percent handling fee and all shipping costs. On damaged goods, we pay freight both ways. For reasons other than damage, return shipping is customer's expense. It is the purchaser's responsibility to properly package and insure merchandise authorized for return.
All cancelled
orders will be billed a 25% cancellation fee.
Damaged Products Policy:
CLAIMS:
If damage occurs, please accept our apologies for the inconvenience. Contact shipper immediately!
KEEP CARTON AND PACKING INTACT
. Then contact us for replacement or credit on merchandise. We are not responsible for any loss or damage that may occur in transit with the freight line. Failure to follow the above instructions will void the insurance and limit our ability
to give you credits or replacements.
Terms:
Prepayment on all new accounts and payment in full prior to shipment. The service fee on all returned checks is
$45.00.
Overdue and unpaid accounts will incur a monthly fee of 18% of balance due. All collection costs will be charged to the overdue account. No new orders will be processed until all
past due balances are cleared.
Minimums:
$100.00 on first order, future orders under $50.00 are subject to an additional 10% handling charge.
Prices:
Prices listed on our pricelists are wholesale prices and are subject to change without notice. We are not responsible for any
online print errors.
Custom
Design Work:
There is no charge for design work, without prior arrangements for such fee.
Payment for models is the customer's responsibility.
Production of designed product is subject to approval.
All design work becomes the property of
Greenwood Country Giftware.
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